JOB TYPE: ​PS-Gas Line
QUESTIONS FOR SERVICE TITAN:
FIRST: DO YOU SMELL GAS IN THE HOME? Yes: Exit the home and contact Gas Department or Fire Department.
Age of home:
Description of symptoms:
Closest gas appliance:
Gas company already contacted:
Gas shut off to the home:

SCRIPT:
I’m so sorry you are having this issue! We can certainly help you with your gas leak. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. We do have gas specialists and they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
Medium

If gas shut off to house, priority is high.

Dispatch Notes:
– Gas leak specialist?

Key Terms / Symptoms:
– Gas smell near the gas appliance
– Gas company confirmed a leak already
– Appliance does not seem to be getting gas

JOB TYPE: ​PS-Gas Line
Generally, this is for an HVAC system, so you might want to transfer this to an HVAC Person. You will need to add two hours!

QUESTIONS FOR SERVICE TITAN:
FIRST: DO YOU SMELL GAS IN THE HOME? Yes: Exit the home and contact Gas Department or Fire Department.
Age of home:
Description of symptoms:
Location of the symptoms:
Gas company already contacted:
Gas shut off to the home:

Script:
I’m so sorry you are having this issue! We can certainly help you with your gas leak. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. We do have gas specialists and they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

JOB TYPE: ​PS-Gas Line
QUESTIONS FOR SERVICE TITAN:
You will need to add 4 hours for Yard.
FIRST: DO YOU SMELL GAS IN THE HOME? Yes: Exit the home and contact Gas Department or Fire Department.
Age of home:
Description of symptoms:
Location of the symptoms:
Gas company already contacted:
Gas shut off to the home:

SCRIPT:
I’m so sorry you are having this issue! We can certainly help you with your gas leak. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. We do have gas specialists and they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 6 Hours
Time Spots: 3

Priority:
High

Key Terms / Symptoms:
– Gas smell outside the home in the yard
– Gas company confirmed leak already
– Someone hit a gas line or gas meter

JOB TYPE: ​Sales-Misc. Estimate (BU:Plumbing)
QUESTIONS FOR SERVICE TITAN:
Age of home:
Appliance that new line will be serving:
Gas already provided to home:

SCRIPT:
We can certainly help you with your gas line install. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. We do have gas specialists and they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High

Dispatch Notes:
– Gas specialist?

Key Terms / Symptoms:
– New gas line needed
– Cooktop / range / dryer
– Outdoor grill / fireplace

JOB TYPE: ​PS-Gas Smell or Leak
QUESTIONS FOR SERVICE TITAN:
FIRST: DO YOU SMELL GAS IN THE HOME? Yes: Exit the home and contact Gas Department or Fire Department.
Age of home:
Description of symptoms:
Reason for gas pressure test:

SCRIPT:
We can certainly help you with your gas system. We do have gas specialists and they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Key Terms / Symptoms:
– Gas pressure test
– Initial diagnostics for gas

JOB TYPE: ​PI-Gas Line
NOTES FOR SERVICE TITAN:
Age of home:
Appliance that needs to be installed:
Appliance already on-site:
Gas already provided to home:

SCRIPT:
We can certainly help you install that appliance. Your technician will give you firm pricing before he does any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 1

Priority:
Medium

Key Terms / Symptoms:
– Gas line / connection already present
– Need us to install new gas appliance
– Cooktop / range
– Gas dryer
– Outdoor grill / fireplace