JOB TYPE: ​PS-Faucet
LOCATION: Kitchen
QUESTIONS FOR SERVICETITAN:
Age of faucet:
Brand of faucet:
Location of faucet:
Number of counter/sink holes:

SCRIPT:
We can certainly help you with your kitchen faucet. We do carry most common brand replacement parts on our trucks. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will advise if anything needs to be special ordered and will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

(If the faucet is older than 10yrs, talk about replacement.)
The older the faucet is, there is a higher chance of it being unrepairable or more difficult to find the right repair parts. If the faucet is over 10 years old, we generally recommend having a replacement on hand when the technician gets there or going with a standard replacement option that we can provide. In either case, the technician can go over all the options when they get there.

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
Low

Key Terms / Symptoms:
– Kitchen sink
– Faucet dripping
– Handle / spout stiff
– Low flow / low pressure
– Hot/cold doesn’t work
– Leak from handle / spout
– Faucet makes noise
– Corroded / deteriorating

JOB TYPE: ​PS-Faucet
LOCATION: Bathroom
QUESTIONS FOR SERVICETITAN:
Age of faucet:
Brand of faucet:
Location of faucet:
Faucet style:

SCRIPT:
We can certainly help you with your bathroom faucet. We do carry most common brand replacement parts on our trucks. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will advise if anything needs to be special ordered and will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

(If the faucet is older than 10yrs, talk about replacement.)
The older the faucet is, there is a higher chance of it being unrepairable or more difficult to find the right repair parts. If the faucet is over 10 years old, we generally recommend having a replacement on hand when the technician gets there or going with a standard replacement option that we can provide. In either case, the technician can go over all the options when they get there.

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
Low

Key Terms / Symptoms:
– Bathroom sink
– Faucet dripping
– Handle stiff
– Low flow / low pressure
– Hot/cold doesn’t work
– Leak from handle / spout
– Faucet makes noise
– Corroded / deteriorating

JOB TYPE: ​PS-Fixture Install
LOCATION: Kitchen
QUESTIONS FOR SERVICETITAN:
Location of faucet:
Faucet style:
Number of counter/sink holes:
Customer or company-provided faucet:

SCRIPT:
We can certainly help you with your kitchen faucet replacement. We do carry replacements on our trucks or we could install one that you have on hand. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High

Dispatch Notes:
– Ace-provided faucet?

Key Terms / Symptoms:
– Kitchen sink
– Already purchased
– Want our faucet

JOB TYPE: ​Lavatory Sink
QUESTIONS FOR SERVICETITAN:
Location of faucet:
Number of faucets:
Faucet style:
Customer or company-provided faucet:
1-hole, centerset, or widespread faucet:

SCRIPT:
We can certainly help you with your bathroom faucet installation. We do carry replacement faucets (list company-provided options), but we can also install one that you have on hand. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will advise and give firm pricing before he does any work. I can get you scheduled for (give availability).

Scheduling (up to 3 faucets):
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High

Dispatch Notes:
– Ace-provided faucet?

Key Terms / Symptoms:
– Bathroom sink
– Already purchased
– Want our faucet

JOB TYPE: Disposal
QUESTIONS FOR SERVICETITAN:
Customer tried unjamming with disposal key:
Customer tried reset button under disposal:
Making noise when switched on:
Did anything undesirable (pencil) or dangerous (glass) go in there (+1 Hour if so)

SCRIPT:
We would be more than happy to come out and look at that, but there is a chance for you to fix it on your own. Many times the disposal needs to be unjammed or reset. If you have a moment, I can walk you through a couple of possible solutions. We would prefer to save you, your time and money and I would hate for us to send a tech out there when you can fix this on your own. I certainly understand if you prefer us to send someone out. (Click here for step-by-step instructions.)

(If they want us to come out:) We can certainly help you with your garbage disposal. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
Low

Key Terms / Symptoms:
– Under kitchen sink
– Disposal is jammed
– Disposal won’t spin
– Disposal won’t turn on
– Disposal won’t drain

JOB TYPE: Disposal
QUESTIONS FOR SERVICETITAN:
Customer or company-provided:
Is there an outlet under the sink (No: +1 Hours)

SCRIPT:
We can certainly help you with your garbage disposal replacement. We do carry replacements (list company-provided options), but we can also install one that you have on hand. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High

Dispatch Notes:
– Ace-provided disposal?

Key Terms / Symptoms:
– Under kitchen sink
– Disposal is jammed
– Disposal won’t spin
– Disposal won’t turn on
– Disposal won’t drain

JOB TYPE: ​Tub/Shower
QUESTIONS FOR SERVICETITAN:
Brand of shower valve:
Age of the shower valve:
Location:

SCRIPT:
We can certainly help you with your shower faucet. We do carry most common brand replacement parts on our trucks. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will advise if anything needs to be special ordered and will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

(If the faucet is older than 15yrs, talk about replacement.)
Older faucets have a lower chance of successful repair, and it may not hurt to have a replacement handy if the faucet is over 15 years old. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will be able to advise and assist you with the best option for your shower upon assessment.

Scheduling (repair):
Onsite Time: 2 Hours
Time Spots: 1

Scheduling (high chance of replacement):
Onsite Time: 4 Hours
Time Spots: 2

Priority:
Low

Key Terms / Symptoms:
– Shower / tub
– Faucet dripping
– Faucet handle stiff
– Low flow / low pressure
– Faucet makes noise
– Faucet is corroded

JOB TYPE: ​Tub/Shower
QUESTIONS FOR SERVICETITAN:
Location:
Customer or company-provided:
Through-tile access or back wall:

SCRIPT:
We can certainly take care of your shower valve replacement. We can provide one (list company-provided options), or you will need to have the replacement kit on hand (make sure that kit includes the trim). We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

Scheduling (repair):
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Dispatch Notes:
– Ace-provided toilet?

Key Terms / Symptoms:
– Wants new faucet brand
– Wants new style
– Replacing valve body
– Already purchased

JOB TYPE: ​Toilet Repair
QUESTIONS FOR SERVICETITAN:
Location:
Age of the Home/Toilet:
Symptoms / leaking area:

(If leaking around the base onto the floor:)
Year home was built:
Cast iron or PVC piping underneath:

SCRIPT:
We can certainly help you with your toilet repair. Our techs keep most common brand replacement parts stocked on their trucks so that we can make a repair same day. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

Scheduling (up to 2 toilets):
Onsite Time: 2 Hours
Time Spots: 1

Scheduling (pre-90s home):
Onsite Time: 4 Hours
Time Spots: 2

Priority:
Low

Key Terms / Symptoms:
– Toilet running
– Toilet not flushing
– Toilet making noises
– Toilet leaking from tank
– Toilet leaking from base

JOB TYPE: ​​Toilet Replacement
QUESTIONS FOR SERVICETITAN:
Location:
Customer or ace-provided toilet:
Number of toilets:
Year home was built:
Cast iron or PVC piping underneath:

SCRIPT:
We can certainly help you with your toilet replacement. We can provide one (list company-provided options), or we can install a toilet that you have on hand. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. I can get you on our schedule for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Scheduling (pre-90s home):
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Dispatch Notes:
– Ace-provided toilet?

Key Terms / Symptoms:
– Wants new toilet brand
– Wants new style
– Wants better flush
– Already purchased
– Want our faucet