JOB TYPE: PRV
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
How long the noise has been occurring:
What year was the home built:
Nearby plumbing fixtures:

SCRIPT:
(If noise seems to be coming from the water heater, see script for Tankless Water Heater Repair, or Tank Water Heater Repair.)

I’m so sorry you are having this noise issue! We can certainly help you get to the bottom of it. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High (if hissing noise)
Low

Dispatch Notes (if hissing noise):
– Slab leak specialist?
– Leak locating equipment

Key Terms / Symptoms:
– Banging / hammering sound
– Ticking / dripping noise
– Hissing / running water noises
– Rumbling / popping noises
– Whistling / squealing sound
– Vibrating / groaning sound