JOB TYPE: ​Water Leak-Inside
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
What year was the home built:
Where water is appearing:
Nearby plumbing fixtures:

SCRIPT:
(If leak appears to be coming from the water heater, refer to script for (Tankless / Tank) water heater replacement.)

I’m so sorry you are having this leak issue! We can certainly help you with your water leak. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 2 Hours
Time Spots: 1

Priority:
High

Key Terms / Symptoms:
–  Visible water leaking
– Discoloration of drywall
– Buckling / damp flooring
– Hissing noise from wall
– High water bill

JOB TYPE: ​Yard Leak
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
What year was the home built:
Where water is appearing:
Water shut off to home?:

SCRIPT:
I’m so sorry you are having this leak issue! We can certainly help you with your water leak. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Prioritize on the schedule if the water is shut off to the home completely.

Key Terms / Symptoms:
– Standing water
– High water bill
– Water in driveway
– Water in sidewalk

JOB TYPE: Water Treatment
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
Age of existing system:
Date of last service:
Well water or city water:

SCRIPT:
We can certainly help you with your water system. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before he does any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Key Terms / Symptoms:
– Softener / conditioner
– Hard water
– Filtration
– Reverse osmosis / RO
– Want new system
– Need system repaired

JOB TYPE: ​​Water/Sewer Static Tests
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
Age of home:
One or two-story home:

SCRIPT:
I’m so sorry you are having this leak issue! We can certainly help you with your water leak. We do have leak specialists. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High

Dispatch Notes:
– Slab leak specialist?
– Leak locating equipment

Key Terms / Symptoms:
– Slab foundation
– High water bill
– Warm spots on the floor
– Sound of running water
– Water meter is moving
– Standing water
– Water through the floor

JOB TYPE: ​Slab Leak
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
Age of home:
One or two-story home:
Hot water or cold water slab leak:
Location of confirmed leak:

SCRIPT:
I’m so sorry you are having this leak issue! We can certainly help you with your water leak. We do have leak specialists available. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 8 Hours
Time Spots: 5

Priority:
High

Dispatch Notes:
– Slab leak specialist?
– Leak locating equipment

Key Terms / Symptoms:
– Confirmed water leak under slab
– Strong symptoms or evidence of slab leak

JOB TYPE: Well System
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
Age of system:

SCRIPT:
We can certainly help you with your well system. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
Medium

Key Terms / Symptoms:
– Well system (they do not get a water bill)
– Well tank, pressure switch, jet pump
– Significantly fluctuating water pressure

JOB TYPE: PRV
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
How long it has been going on:
Water softener or filter present:
Age of home:

SCRIPT:
I’m so sorry you are having this issue! We can certainly help you with your Pressure Reducing Valve. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
Medium

Key Terms / Symptoms:
– PRV
– Pressure regulating valve
– Low or high water pressure – all fixtures
– Hammering sound – multiple fixtures
– Squealing sound – multiple fixtures
– Vibrating sound – multiple fixtures

JOB TYPE: ​Water/Sewer Static Tests
QUESTIONS FOR SERVICETITAN:
Description of symptoms:
How long it has been going on:
Water pressures issues on all fixtures or just one:
Water pressure issues with both hot AND cold:
Water from a well system or from city:
Water softener or filter present:
Age of home:

SCRIPT:
(If low water pressure is only coming from a specific fixture, see script for Kitchen Faucet Repair, or Bathroom Faucet Repair, or Tub / Shower Valve Repair)

(If low water pressure is only on the hot side, see script for Tankless Water Heater Repair, or Tank Water Heater Repair. )

We can certainly help you with your water pressure issue. We have a (SERVICE FEE AMOUNT) fee to get a technician out to your home. Your technician will need to investigate a little further when they get there, so they can get a better idea of what’s going on and go over the available options with you. Of course, they will give you firm pricing before they do any work. And I can get you scheduled for (give availability).

Scheduling:
Onsite Time: 4 Hours
Time Spots: 2

Priority:
High (if softener or filter present)
Medium (all else)

Key Terms / Symptoms:
– Low water pressure – all fixtures
– High water pressure – all fixtures
– Water pressure fluctuations